All your answers
What is Unplex?
Unplex is an innovative payment transfer technology designed to cater to the local, cross-border, and last mile payment requirements of the global community
How can I send money using Unplex?
Unplex is a platform that enables you to transfer money from the United States (USA) to your loved ones' debit cards in USA or select countries via WhatsApp. To begin, you'll need to provide your WhatsApp number. You'll then be redirected to the Unplex chat screen on WhatsApp, where you can attach the contact information for the person you want to send money to, as well as the amount and reason for the transfer. If you're a new user, we'll need to verify your information and obtain payment from your debit card. We'll then notify the recipient on WhatsApp to accept the funds and collect their debit card information. After we've received and verified the details, we'll transfer the funds to the recipient's debit card.
How much does it cost to send money with Unplex?
The fee is $0.99 for every $100 you send.
How long does it take to send money?
We send money instantly to your friends and family in the USA and select countries. The recipient will receive the funds within 30 minutes to 24 hours.
How can the recipient receive the money?
The recipient can receive funds on any Visa or Mastercard debit card they choose to accept.
How much money can I send at once?
You can send up to $3,000 per day and $10,000 per month. We may need to validate additional information for security purposes if you want to send more.
Can I send money during non-business hours or public holidays?
Yes, Unplex is available 24/7, 365 days a year, and even on bank holidays.
How do I know my transactions are safe?
Unplex's payment services in the US are powered by Mozrt Inc. Mozrt's program is sponsored by Stearns Bank, an FDIC insured national bank regulated by the US Office of the Comptroller of the Currency, to which Mozrt is a service provider. Funds held at Mozrt until its sent to the recipient are subject to deposit insurance offered by the Federal Deposit Insurance Corporation (“FDIC”). We follow strict customer verification and fraud checks. We encrypt your details and store your payment data with a PCI-DSS-certified payment processor.
How can I cancel my money transfer request?
You can cancel your request on WhatsApp for a full refund until a) we wait for the recipient's debit card details, or b) within 30 minutes of payment unless the funds have been picked up. We will refund your money within three (3) business days of your request.
How do I know the payment has gone through?
You'll receive a notification once the funds have been sent to the recipient's debit card. You can also directly verify it with the recipient or contact us for any questions.
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Unplex Fintech Corp., trading as Unplex is a company registered in 16192 Coastal Highway, Lewes, Delaware 19958 (registration number 6169904).
Unplex's payment services in the US are powered by Mozrt Inc. Mozrt's program is sponsored by Stearns Bank, an FDIC insured national bank regulated by the US Office of the Comptroller of the Currency, to which Mozrt is a service provider. Funds held at Mozrt are subject to deposit insurance offered by the Federal Deposit Insurance Corporation (“FDIC”).
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